FAQs
If you have questions, we have answers.
This is a generic page
FAQs
We sure can.
1. Your natural gas service consists of two main functions: 1) purchasing the gas and 2) distributing the gas.
2. Your gas utility will continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies.
3. But for purchasing the gas, YOU HAVE A CHOICE! You can select a licensed alternative natural gas supplier like IllinoisEnergy Solutions. Your utility can only provide you one option for natural gas - a variable price. A variable price can fluctuate up or down depending upon many factors. Alertnative natural gas suppliers offer other options to fit the needs of the customer.
Would you like stability in your monthly natural gas bill? Our Fixed Bill plan takes the uncertainty out of gas prices. You never have to worry about fluctuating gas prices for the next year—regardless of changing gas prices and the weather. Pay the same amount, for the next 12 months.
If you choose a licensed alternative natural gas supplier, your local utility company will still continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies. This does not change.
How much are you paying for natural gas now? Click her to find out how to check.
Illinois Energy Solutions is part of the SouthStar Energy Services® family, a preeminent natural gas marketing company certified in multiple states. SouthStar Energy Services combines the expertise and assets of a national supplier with the local market knowledge of a regional supplier and has the financial and structural resources needed to provide reliable and cost-effective natural gas.
For more than 20 years, SouthStar has built on the expertise of its parent company, Southern Company Gas. A history of solid financial performance and stability, as well as sophisticated in-house financial trading and risk management, has placed SouthStar in a position of leadership.
Two words - BILL STABILITY! Our Fixed Bill plan takes the uncertainty out of gas prices. You never have to worry about fluctuating gas prices for the next year—regardless of changing gas prices and the weather. Same bill amount for the next 12 months.
Here are more great reasons to choose Illinois Energy Solutions:
1) Our Fixed Bill
Our Fixed Bill plan takes the uncertainty out of gas prices. You never have to worry about fluctuating gas prices for the next year—regardless of changing gas prices and the weather.
2) We care about our customers.
Our exceptional customer service is at the ready. Call 1.888.636.1789 to speak with one of our representatives.
You still get your gas from Nicor Gas and the Illinois Energy Solutions Fixed Bill amount is reflected on your same monthly Nicor Gas statement. The total Fixed Bill plan charges over the term of the plan agreement may be higher than the total cost of traditional utility service over that same period and customers may not save money on the plan.
That’s our favorite question. Enrolling is a simple process. Have a copy of your latest gas bill and call our Customer Care Center toll-free at 1.888.636.1789 from 8 a.m. – 6 p.m. ET Monday through Friday to enroll.